Safer Play

PLAY SAFE

SAFER PLAY

MegaGlitch should always be fun. Here’s how to set spend limits, take a break, self-exclude or close your account, and where to get free, confidential support.
01

Set spend limits

You can set your own daily, weekly and monthly spend limits. You choose the amounts, and there are no fixed limits.
  1. Log in and go to My Account.
  2. Find the Limits card and tap Manage limits.
  3. Type an amount in the Daily, Weekly or Monthly box (for example £20) and tap Set.
  4. Check the amount and tap Confirm.
  • Setting a new limit or lowering a limit takes effect straight away.
  • Raising or removing a limit takes 24 hours. Your current limit stays in place until then, and you can cancel the change while it’s waiting.
  • Limits run over a rolling period: the last 24 hours, the last 7 days or the last 30 days. They count the money you pay.
  • Your limits also apply if you check out as a guest using the same email address as your account.
02

Take a break

Need some time out? You can pause your account for 24 hours, 7 days or 6 weeks.
  1. Go to My Account > Limits.
  2. Under Take a break, choose how long.
  3. Tap Take a break, tick the box and tap Confirm.
While your break is on, you can’t buy tickets or use the Daily Spin, and spin reminders are switched off. A break can’t be ended early. Tickets you already hold stay in their competitions.
03

Self-exclude

For a longer break, you can self-exclude for 6 months, 1 year or 5 years.
  1. Go to My Account > Limits.
  2. Under Self-exclusion, choose how long.
  3. Tap Self-exclude, tick the box and tap Confirm.
Your account is locked for the whole period and we stop sending you marketing. A self-exclusion can’t be ended early. It also covers any other account using the same email address.
04

Close your account

  1. Go to My Account > Account details.
  2. At the bottom, tap Close account.
  3. Tell us why you’re leaving, tick the box and tap Request account closure.
As soon as you send the request, you can’t buy tickets or spin. Our team then closes your account within 2 working days and emails you when it’s done. Tickets you already hold stay in their competitions, and any prize you’ve already won is handled under our T&Cs. We keep order records for as long as the law requires (T&Cs clause 16).
Can’t log in? Email info@megaglitch.co.uk from the email address on your account and ask us to close it.
05

Who can enter

MegaGlitch competitions are for UK residents aged 18 or over only. We may ask winners for proof of age before we send a prize.
Free postal entry: you can enter any competition for free by post. See clause 3.5 of our Terms & Conditions for how.
06

Free, confidential support

If you’re worried about how much you play, or about someone else, help is available:
Look after yourself and play for fun.
If you have a question about any of this, email info@megaglitch.co.uk. – MegaGlitch